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Our responsibilities: |
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Provide you with email marketing services through the use MailHerd |
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Securely back-up of your data daily to an off-site location |
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Provide 95% up time of our servers |
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Provide email and telephone support for MailHerd to our clients or trial-basis clients in good standing |
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Keep your data distinct and never shared with anyone |
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Attempt to deliver every email to the best of our abilities |
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Your responsibilities: |
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Send only permission-based, solicited email, i.e. no "spam" |
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Upload only permission-based email addresses, i.e. those from whom you have received the consent of the
addressees to receive email correspondence from you, your company or organization |
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Ensure that your email does not contain any malware (viruses, phishing, etc.) programs |
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Send email which do not promote any of the following: hate, pornography, illegal activities (financial or
otherwise), or have inappropriate content based upon our review |
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Keep your account current by ensuring that your payment for service is received prior to the start of each
month of service |
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Our rights: |
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Review any or all email sent via MailHerd |
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Opt out email profiles who report your email transmitted via MailHerd as spam |
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Opt out email profiles with excessive (6+ in 6 months) soft bounces, e.g. "mail box full" |
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Restrict the use of MailHerd in the event of non-payment or non-compliance to these Rules of Service |
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Delete client data 60 days after an account becomes non-compliant with the Rules of Service or due to non-payment |
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Add your mailing address and fixed opt-out, update profile, etc. links at the bottom of every email sent via MailHerd |
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Be the sole judge on the permitted content of email transmitted via MailHerd |
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Your rights: |
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Receive answers to your email or telephone inquiries within one business day |
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Enjoy the use of the latest version of the MailHerd application software |
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By entering into agreement for the use of MailHerd, you agree that Vito & Associates, Inc., as providers of
MailHerd, will not be held responsible for, nor bear any liability for, any interruption of service which may
result from: |
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ISP error or service outage caused by third-party agencies |
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DNS attack or any other malware programs and their agents |
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natural disaster or man-made emergency |
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If at any point in time you have questions, please call us at 888.675.4515, Monday - Friday, 9:00 am - 6:00 pm Pacific Time |
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